Terms and Conditions

These terms govern the website and services offered by Octopus Engines LLC ("Octopus Engines," "we" or "us"). "You" means the business or person accepting the agreement. If you act for a business, you confirm authority to bind it. Our services are offered for business purposes. Mandatory rights under applicable law remain unaffected.

1. Your agreement and service scope

Your accepted order or service agreement specifies your plan, contract duration, subscription fees, usage rates, implementation scope and included support. A separately signed agreement controls any express conflict with these terms. Plan-specific provisions in your accepted order control the relevant scope and pricing. A data processing agreement, where applicable, governs processing performed on your behalf.

Services may include AI responses, scheduling, follow-up, business communication and workflow automation. Features depend on the purchased plan and configured integrations. Examples and demonstrations do not create additional guarantees. Our Privacy Policy, available through the website's Privacy Policy link, explains our handling of personal information.

2. Three-day trial and video review

Where offered and confirmed in your order, the trial lasts three days. Trial access is provided in exchange for a video review based on your genuine experience. The review may be positive, neutral or negative; favorable feedback is not required. Any published review must clearly disclose that trial access was received in exchange for the review. We obtain separate permission before using your video, name or likeness in our marketing.

The first subscription payment is due after the three-day trial. Before enrollment, the order must clearly disclose the trial dates, selected paid plan, payment amount, any trial usage charges and the transition to paid service. Payment details alone do not replace authorization for recurring billing. To avoid starting the paid service, email support@octopusengines.com before the trial ends. No undisclosed penalty applies for failing to submit a review.

3. Plans and contract commitments

We offer monthly subscriptions and fixed-term agreements, including six-month and annual contracts. A monthly plan commits you to its current paid month. A fixed-term agreement commits you to the full agreed term and price, subject to the refund window below and rights required by law. Paying a fixed-term contract in installments does not turn it into a cancel-anytime monthly plan.

The first 30 days do not create a separate cancellation or refund right. The refund window is 15 days from the initial subscription payment. After it expires, the remaining fixed-term commitment continues even if you choose to stop using the service.

4. Usage charges and payment

Usage is billed according to actual consumption at the rates disclosed in your order or applicable rate schedule. There is no preset financial cap on usage charges. Your subscription fee and usage charges are separate unless the order expressly bundles them. Review usage and invoices regularly; technical or carrier restrictions may still limit service activity.

Invoices state the amount due and payment deadline. Accepted methods include Stripe, Zelle, bank transfer and wire transfer. Automatic collection is used only where authorized and supported by the payment method. Otherwise, you remain responsible for paying renewal and usage invoices when due. Price or rate changes apply prospectively after appropriate notice and any legally required consent.

5. Initial 15-day refund window

You may request cancellation and a refund of the initial subscription payment by emailing support@octopusengines.com within 15 calendar days of that payment. A timely request under this policy ends the initial subscription commitment, including future subscription installments for the canceled term. Any different treatment of consumed usage, completed setup work or third-party charges must have been expressly disclosed and accepted before purchase; no undisclosed deduction applies.

After the initial 15-day window, subscription payments are non-refundable and there is no prorated refund for unused time, except where required by law or expressly agreed in writing. The voluntary initial refund window does not restart on automatic renewal. A billing error or mandatory legal remedy is not excluded by this policy.

6. Monthly cancellation

You may cancel a monthly subscription by emailing support@octopusengines.com before its next renewal. Fees for the current month and usage already incurred remain due, subject to the initial refund policy. Cancellation prevents the next monthly renewal and service continues through the paid period unless you request an earlier shutdown.

7. Fixed-term cancellation and early shutdown

For a six-month, annual or other fixed-term contract, a request to leave after the refund window does not release the remaining subscription commitment. The unpaid contract balance remains payable under the agreed schedule. Immediate payment of all remaining installments may be required only if the accepted contract provides for acceleration and applicable law permits it. No usage fees accrue for consumption that does not occur.

Service remains available through the contracted period while payments are current, unless you request an earlier shutdown or another contractual ground permits suspension. An early shutdown requested by you does not, by itself, remove the remaining contract balance. After notice and an opportunity to address an unpaid amount, we may pursue lawful collection remedies. Collection fees, interest and legal costs apply only where authorized by the accepted agreement and law.

8. Automatic renewal and non-renewal

Subscriptions renew for the same duration as the expiring term unless timely canceled: monthly for another month, six-month contracts for another six months, and annual contracts for another year. Recurring billing and renewal terms must be clearly presented and accepted at enrollment.

For fixed-term contracts, email a non-renewal request to support@octopusengines.com at least 15 calendar days before the renewal date. Earlier notice is welcome. Monthly subscriptions follow the monthly cancellation rule above. We will acknowledge the request; retain your sent email as evidence. Processing delays by us do not invalidate a timely request.

Non-renewal stops the next term; it does not erase amounts due for the current term. We provide renewal reminders and cancellation methods required by applicable law, including cancellation through the enrollment method where required. Mandatory local rights override any conflicting deadline or renewal provision.

9. Export, retention and deletion

You may download available account data using supported export tools while service is active. Export needed records before service ends. The actual end of service starts a 30-day recovery period. During that period, you may reactivate a subscription to regain access to available records. Contact us before the period expires; recovery is not guaranteed where data is technically unavailable.

After 30 days, service data is scheduled for permanent deletion and is no longer available for account restoration. Limited legal, billing and consent records may be retained separately, and restricted provider backups follow their applicable deletion cycles, as explained in the Privacy Policy. Statutory data rights do not depend on paying for reactivation. If you request early shutdown, the recovery period begins at shutdown even if contract installments remain payable.

10. Account security and customer responsibilities

Provide accurate information, protect credentials and notify us promptly of suspected unauthorized access. Supply the permissions and integration access needed for setup. Review business hours, pricing, scheduling rules, escalation paths and automation content before launch.

You must have the rights to submit customer data and contact the people in your workflows. Obtain required permissions for marketing, automated communications, recording and transcription; honor opt-outs and applicable timing restrictions. Consent to receive Octopus Engines messages does not authorize messages from another business.

Do not use the services for unlawful activity, spam, deceptive impersonation, harassment, security attacks or unauthorized data collection. Our current offering is not intended to process patient health information. Do not submit regulated or highly sensitive information without a separately agreed and suitable service arrangement.

11. AI output and third-party systems

AI responses can be inaccurate, incomplete or unsuitable for a particular situation. Use appropriate human oversight and escalation, especially for consequential decisions. The services are not for emergency response or a substitute for professional medical, legal or financial advice. We do not guarantee a specific number of leads, bookings, sales or revenue unless expressly agreed in writing.

Service availability depends partly on GoHighLevel, communications networks, payment systems and other integrations. Their outages or changes may affect functionality. Support levels and any uptime commitments are those expressly included in your order.

12. Ownership and confidentiality

You retain rights in the data and materials you provide. You grant us the limited rights needed to host, process and transmit them to perform the agreed services. We and our licensors retain rights in our technology, reusable templates, documentation and pre-existing materials. Your order determines rights in custom deliverables. AI output may resemble output provided to others, and exclusive intellectual property protection is not guaranteed.

Each party will use the other's nonpublic business information only for the agreement's purposes, restrict access to those who need it, and apply reasonable protection. This does not prevent disclosures authorized by the agreement or required by law. Publicly available information and information independently developed or lawfully received are excluded.

13. SMS program

Octopus Engines LLC sends service texts about appointments, service updates and support requests. With separate marketing consent, we also send product updates and offers. Texts may be automated. Frequency varies, and message and data charges may apply. Marketing consent is optional and is not a purchase condition.

Reply STOP to the sending number to unsubscribe. A confirmation may follow, after which program texts stop. Submit a new opt-in to rejoin. For help, reply HELP, email support@octopusengines.com or call +1 727-477-3045. Wireless carriers are not responsible for delayed or missing messages. See the Privacy Policy linked on our website for information practices. SMS opt-out does not cancel a service subscription.

14. Suspension, disputes and general terms

We may suspend access when reasonably necessary for security, unlawful use, material breaches, carrier requirements or unpaid amounts. Where practical, we give notice and an opportunity to resolve the issue. Suspending an account does not permit charges prohibited by law or remove available remedies for our own breach.

Florida law governs to the extent permitted, without overriding mandatory protections of another applicable jurisdiction. Contact us first to seek resolution of a dispute. Express service commitments remain binding; we make no additional promise of uninterrupted or error-free operation. Liability is determined by applicable law and any enforceable terms in your signed agreement. No new arbitration requirement, class-action waiver or monetary liability cap is imposed by this website policy.

Material updates apply prospectively with required notice and acceptance. If one term is unenforceable, remaining terms continue where lawful.